Important Update about your Insurance Policy
What This Means for You
- Your Policy Remains Unchanged
Your coverage, benefits, and terms stay exactly the same.
- No action is required
You do not need to take any steps; everything continues as normal.
- No changes to premiums or benefits
What you pay and the coverage you receive remain unchanged.
- No disruption
You will continue to receive the same level of support and service.
- Now serviced by True Insurance
True Insurance will continue supporting your policy going forward.
FAQs
Will my policy be affected?
No. Your policy, benefits, and coverage remain unchanged.
All existing policies remain valid and will continue to be honored under the same terms and conditions.
Do I need to take any action?
No action is required from customers at this time.
Your policy will continue as normal, with no changes to your coverage.
Will my premiums, benefits, or policy terms change?
No. There are no changes to:
- Premium amounts
- Policy benefits
- Policy terms and conditions
Who will service my policy going forward?
Your policy will now be serviced by Trust Life Assurance Co.,Ltd.
Trust Life Assurance is committed to maintaining service continuity and supporting customers throughout the policy term.
Will customer service or claims processing change?
There is no interruption to customer service or claims processing.
Customers can continue to expect the same level of service and timely claims handling. Any future changes, if applicable, will be communicated clearly in advance.
Is my personal data still protected?
Yes. Customer data continues to be handled in accordance with applicable laws and regulatory requirements.
Can I still buy insurance products from Prudential in Laos?
Prudential will no longer be offering insurance products in Laos following the completion of the transaction. Going forward, insurance products will be offered by Trust Life Assurance Co.,Ltd.
Is Trust Life Assurance Co.,Ltd. a reputable insurer?
Trust Life Assurance Co., Ltd. is a life insurance company in the Lao PDR established following the acquisition of Prudential Life Assurance (Lao) Company Limited. It brings together PHA Group, an international insurance specialist operator with operations in Australia and Singapore, and PTD Energy Solution Company Limited, its Lao strategic partner.
Trust Life Assurance Co., Ltd. is a licensed insurer in Laos. The company is supported by PHA Group, an international insurance and financial services specialist operator with operations in Australia and Singapore, together with PTD Energy Solution Company Limited, its Lao strategic partner.
Trust Life brings expertise across insurance operations, financial services, governance, risk management, technology, business transformation, and strategic development. PTD Energy Solution Company Limited provides strong local partnership, market knowledge, business relationships, and understanding of the Lao operating environment.
Together, this combines international standards with local understanding to support customers and drive sustainable growth.
Media Inquiries
All media inquiries: corporatecomms@prudential.la
Need Assistance?
Prudential Laos (Available till October 7)
Trust Life Assurance Co.,Ltd.
We sincerely thank you for the trust you have placed in Prudential.
We are committed to ensuring this transition is smooth, with your interests fully protected at every step.